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AODA Multi-Year Accessibility Plan
MESSAGE FROM THE CEO
As we continually strive to foster a workplace that values diversity, inclusion, and equal opportunity, I am
writing to underscore our commitment to accessibility and compliance with the Accessibility for Ontarians
with Disabilities Act (AODA).
At Collective Arts Brewing Limited we recognize the importance of creating an environment that is
accessible to all individuals. This commitment aligns with our core values of creativity, community and
leadership.
We will continue to implement a Multi-Year Accessibility Plan. This plan will focus on identifying and
removing barriers to accessibility throughout our workplaces, providing necessary training for our
employees, and ensuring that our communication and customer service practices are inclusive to all.
I encourage all Collective Arts employees to participate in this initiative, whether by providing valuable
feedback, embracing training opportunities, or suggesting improvements in our processes. Your
engagement is vital as we work together to create a workplace that reflects our values and supports the
diverse needs of our team.
Each of us defines, impacts and grows our culture of creativity, community and leadership. We each have
the ability to help shape who we are, where we go and how we get there. This journey is much the same
and requires collective effort, and I am confident that, with the commitment of every Collective Arts
employee, we can make meaningful strides toward a more accessible and inclusive company.
Matt Johnston
Co-Founder, CEO
Collective Arts Brewing Limited
PURPOSE
This Multi-Year Accessibility Plan has been established to outline expectations and define our
commitment to meeting our accessibility requirements under the Accessibility for Ontarians with
Disabilities Act (AODA) and Ontario’s accessibility laws.
If a situation in this plan is not addressed, contact our Customer Service Desk by emailing
(info@collectiveartsbrewing.com) or calling (289) 426-2374.
SCOPE
This policy pertains to all employees, contractors, visitors, and guests of the company.
INTRODUCTION
At Collective Arts Brewing Limited (“the company”), we are committed to identifying, removing, and
preventing barriers to accessibility. We believe in fostering an environment that respects the dignity,
independence, and equal opportunity for all individuals who are part of our team and who use our facilities
and services.
We have conducted reviews of our spaces, policies, and procedures to identify barriers to accessibility.
We are continuing to implement a plan for the removal of identified barriers, prioritized based on impact
and urgency.
We are continuously improving our training processes across all departments to raise awareness about
accessibility, AODA requirements, and customer service standards. We will work with all internal and
external stakeholders to regularly update training programs to ensure ongoing compliance and
awareness.
We have enhanced communication and feedback practices to ensure information is accessible to all
employees and customers. A major achievement has been on our online ordering platform that offers
both written and verbal customer service communication along with other alternative formats upon
request.
Throughout our recruitment and onboarding process we ensure our practices and procedures to ensure
accessibility standards are met. Additionally, we continuously evaluate and enhance our approach to
providing equal opportunities for all employees.
The company will continuously assess our AODA plan, seeking opportunities for improvement and
adapting to evolving accessibility standards. Additionally, Engage with the community, including
individuals with disabilities, to gather feedback and insights to improve our accessibility initiatives.
The company is committed to fulfilling our requirements under the Accessibility for Ontarians with
Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements
and to improve opportunities for people with disabilities.
Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The
plan is reviewed and updated at least once every 5 years. We train every person as soon as practicable
after being hired and provide training in respect of any changes to the policies We maintain records of the
training provided including the dates on which the training was provided and the number of individuals to
whom it was provided.
CUSTOMER SERVICE
The company is committed to excellence in serving all customers within our spaces and using our
services including people with disabilities. We have complied with the AODA’s Customer Service
Standard below are some of initiatives that were implemented throughout the years.
● All employees have been trained on our AODA standards
● Training records have been maintained using our internal HRIS
● Hamilton space is fully accessible with ramps for accessible entrances
Below are steps we will be taking to ensure AODA Customer Service Standards are exceeded
● Implementation of a yearly AODA refresher for all customer facing employees
● Tracking all refresher training within our internal HRIS
● Continuously improving our steps of service to be more accessible for everyone in our spaces
INFORMATION & COMMUNICATIONS
The company currently provides accessible formats and communication supports for persons with
disabilities upon request. We provide notice to the public of these resources and will consult with the
person making the request to determine the suitability of an accessible format or communication support.
● Providing alternative forms of communication for feedback ie. Google Reviews, over the phone or
using an online form
Below are steps we will be taking to ensure Information & Communications continue to be accessible
● Updating all portions of our new Collective Arts website to be AODA compliant
● Continue to offer accessible formats for feedback ie. online chat feature on our website
● Internal communications offered in accessible formats upon request
POLICIES & TRAINING
The company has and will continue to implement policies and initiatives in accordance with the AODA
legislation by taking the following steps:
● Continuous improvement of our policies and procedures relating to accessibility for both
employees and customers
● Providing internal training for all employees on accessibility
The company will implement the following when it comes to Policies & Training on AODA legislation
● Providing internal training in accessible formats
● Working with external stakeholders to help improve our training and policies
● Continuously update our internal training tracking and procedures
EMPLOYMENT
In accordance with the AODA’s legislation the company implemented the following initiatives:
● Providing a medium for accommodation requests throughout the recruiting and onboarding
process
● Created processes for developing individual accommodation plans and return-to-work plans for
all employees
● Provide individualized workplace emergency response information to employees who have a
disability where there is a need for accommodation.
The company will implement the below initiatives to ensure accessibility compliance
● Work to improve the interview process to make it more accessible for potential employees
● Updating the company job board on the company site to be AODA compliant
● Work with members of the community on how to make our onboarding process more accessible
to all members of the community
PLAN REVIEW PROCESS
This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years. The
current Accessibility Plan will be reviewed, and updated as appropriate, no later than January 1, 2029.
FEEDBACK
The company ensures all feedback can be received and responded to in an accessible format. We will
continue to ensure that its process for receiving and responding to feedback is accessible to persons with
disabilities and will respond to feedback promptly.
Confirming that the company submitted its accessibility compliance report confirming compliance with its
accessibility obligations as of January 1st, 2024. For more information on this Accessibility Plan, please
contact:
info@collectiveartsbrewing.com
(289) 426-2374
As we continually strive to foster a workplace that values diversity, inclusion, and equal opportunity, I am
writing to underscore our commitment to accessibility and compliance with the Accessibility for Ontarians
with Disabilities Act (AODA).
At Collective Arts Brewing Limited we recognize the importance of creating an environment that is
accessible to all individuals. This commitment aligns with our core values of creativity, community and
leadership.
We will continue to implement a Multi-Year Accessibility Plan. This plan will focus on identifying and
removing barriers to accessibility throughout our workplaces, providing necessary training for our
employees, and ensuring that our communication and customer service practices are inclusive to all.
I encourage all Collective Arts employees to participate in this initiative, whether by providing valuable
feedback, embracing training opportunities, or suggesting improvements in our processes. Your
engagement is vital as we work together to create a workplace that reflects our values and supports the
diverse needs of our team.
Each of us defines, impacts and grows our culture of creativity, community and leadership. We each have
the ability to help shape who we are, where we go and how we get there. This journey is much the same
and requires collective effort, and I am confident that, with the commitment of every Collective Arts
employee, we can make meaningful strides toward a more accessible and inclusive company.
Matt Johnston
Co-Founder, CEO
Collective Arts Brewing Limited
PURPOSE
This Multi-Year Accessibility Plan has been established to outline expectations and define our
commitment to meeting our accessibility requirements under the Accessibility for Ontarians with
Disabilities Act (AODA) and Ontario’s accessibility laws.
If a situation in this plan is not addressed, contact our Customer Service Desk by emailing
(info@collectiveartsbrewing.com) or calling (289) 426-2374.
SCOPE
This policy pertains to all employees, contractors, visitors, and guests of the company.
INTRODUCTION
At Collective Arts Brewing Limited (“the company”), we are committed to identifying, removing, and
preventing barriers to accessibility. We believe in fostering an environment that respects the dignity,
independence, and equal opportunity for all individuals who are part of our team and who use our facilities
and services.
We have conducted reviews of our spaces, policies, and procedures to identify barriers to accessibility.
We are continuing to implement a plan for the removal of identified barriers, prioritized based on impact
and urgency.
We are continuously improving our training processes across all departments to raise awareness about
accessibility, AODA requirements, and customer service standards. We will work with all internal and
external stakeholders to regularly update training programs to ensure ongoing compliance and
awareness.
We have enhanced communication and feedback practices to ensure information is accessible to all
employees and customers. A major achievement has been on our online ordering platform that offers
both written and verbal customer service communication along with other alternative formats upon
request.
Throughout our recruitment and onboarding process we ensure our practices and procedures to ensure
accessibility standards are met. Additionally, we continuously evaluate and enhance our approach to
providing equal opportunities for all employees.
The company will continuously assess our AODA plan, seeking opportunities for improvement and
adapting to evolving accessibility standards. Additionally, Engage with the community, including
individuals with disabilities, to gather feedback and insights to improve our accessibility initiatives.
The company is committed to fulfilling our requirements under the Accessibility for Ontarians with
Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements
and to improve opportunities for people with disabilities.
Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The
plan is reviewed and updated at least once every 5 years. We train every person as soon as practicable
after being hired and provide training in respect of any changes to the policies We maintain records of the
training provided including the dates on which the training was provided and the number of individuals to
whom it was provided.
CUSTOMER SERVICE
The company is committed to excellence in serving all customers within our spaces and using our
services including people with disabilities. We have complied with the AODA’s Customer Service
Standard below are some of initiatives that were implemented throughout the years.
● All employees have been trained on our AODA standards
● Training records have been maintained using our internal HRIS
● Hamilton space is fully accessible with ramps for accessible entrances
Below are steps we will be taking to ensure AODA Customer Service Standards are exceeded
● Implementation of a yearly AODA refresher for all customer facing employees
● Tracking all refresher training within our internal HRIS
● Continuously improving our steps of service to be more accessible for everyone in our spaces
INFORMATION & COMMUNICATIONS
The company currently provides accessible formats and communication supports for persons with
disabilities upon request. We provide notice to the public of these resources and will consult with the
person making the request to determine the suitability of an accessible format or communication support.
● Providing alternative forms of communication for feedback ie. Google Reviews, over the phone or
using an online form
Below are steps we will be taking to ensure Information & Communications continue to be accessible
● Updating all portions of our new Collective Arts website to be AODA compliant
● Continue to offer accessible formats for feedback ie. online chat feature on our website
● Internal communications offered in accessible formats upon request
POLICIES & TRAINING
The company has and will continue to implement policies and initiatives in accordance with the AODA
legislation by taking the following steps:
● Continuous improvement of our policies and procedures relating to accessibility for both
employees and customers
● Providing internal training for all employees on accessibility
The company will implement the following when it comes to Policies & Training on AODA legislation
● Providing internal training in accessible formats
● Working with external stakeholders to help improve our training and policies
● Continuously update our internal training tracking and procedures
EMPLOYMENT
In accordance with the AODA’s legislation the company implemented the following initiatives:
● Providing a medium for accommodation requests throughout the recruiting and onboarding
process
● Created processes for developing individual accommodation plans and return-to-work plans for
all employees
● Provide individualized workplace emergency response information to employees who have a
disability where there is a need for accommodation.
The company will implement the below initiatives to ensure accessibility compliance
● Work to improve the interview process to make it more accessible for potential employees
● Updating the company job board on the company site to be AODA compliant
● Work with members of the community on how to make our onboarding process more accessible
to all members of the community
PLAN REVIEW PROCESS
This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years. The
current Accessibility Plan will be reviewed, and updated as appropriate, no later than January 1, 2029.
FEEDBACK
The company ensures all feedback can be received and responded to in an accessible format. We will
continue to ensure that its process for receiving and responding to feedback is accessible to persons with
disabilities and will respond to feedback promptly.
Confirming that the company submitted its accessibility compliance report confirming compliance with its
accessibility obligations as of January 1st, 2024. For more information on this Accessibility Plan, please
contact:
info@collectiveartsbrewing.com
(289) 426-2374
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